Refund & Cancellation Policy
Last updated: September 1, 2026
Payment Timing
All services require payment in full before work begins, unless another arrangement has been agreed to in writing in advance.
Cancellations Before Work Begins
- If you cancel before any work has started on your engagement, you are eligible for a full refund minus any payment processing fees already incurred.
Cancellations After Work Begins
- Essay Packages: Once brainstorming, commenting, or strategy work has begun on any school within a package, that portion of the fee is non-refundable. Unused, un-started portions of a multi-school package are refunded on a pro-rated basis, calculated by dividing the total package fee by the number of schools included and refunding the per-school amount for any school not yet started.
- Polishing: Once a polishing pass has been completed and delivered on a draft, that fee is non-refundable, since the work has been performed and delivered.
- Draft Work: Non-refundable once a draft has been delivered.
- Hourly Check-ins: Non-refundable once the session has taken place. Sessions may be rescheduled with at least 24 hours’ notice at no charge.
No-Shows / Late Cancellations for Scheduled Sessions
Hourly check-ins cancelled or rescheduled with less than 24 hours’ notice may be charged in full.
Quality Concerns
If you’re unsatisfied with delivered feedback or editing, please reach out within 7 days of delivery so we can discuss and, where reasonable, revise the work. We want engagements to feel worthwhile — most concerns can be resolved this way rather than through a refund.
How to Request a Cancellation or Refund
Email hello@bloomandword.com with your name, the service purchased, and the reason for your request. We aim to respond within 2 business days.
Non-Refundable Circumstances
- Work already completed and delivered, as described above
- Missed deadlines on the client’s side that prevent us from completing agreed-upon work
- Change of mind after a polishing pass or completed draft has been delivered